If you wish to return a product you have purchased, you are welcome to request a refund, however we make no guarantees that your request will be approved.

We ask that you provide all relevant information via our contact form within 14 days of purchase, including:

• Your name and email address

• Your order number and the item/s purchased

• The reason for your refund request

• ​Photo of original invoice

• Photos of the item/s, if applicable

If your refund request is approved, refunds for physical products will only be approved for items that are returned within 14 days of receiving the item/s in their original condition. Our returns policy is outlined below

When you receive your order, please thoroughly inspect all products as we cannot accept returns more than 14 days after the date of purchase.

Please initiate your return request as promptly as possible once you have received your item. In order to initiate a return,

• Send us an email/enquiry via our contact form and await our response

• Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit)

• For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability

• For change of mind returns, we will issue a refund within [7] days of receiving your return.

The sale of any discounted products is final unless the item is proven to be damaged or faulty.

We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.

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Please initiate your warranty/ guarantee claim request:

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• Fill up our warranty/ guarantee claim form and await our response.

• Once we received your request, we will ask you to pack and seal the item/s and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit). So, we can inspect the product physically before we can tell you if it is under warranty.

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Changed your mind? No problem. We will happily accept returns if the item is unused [with the original tags still attached] and in its original packaging, which must be in its original condition. Upon receipt, we will issue you with a refund.

We do not refund any postage fees for change of mind returns. We do not cover the postage fee for returning items.

We do not accept change of mind returns more than 14 days after the date of purchase.

All exchanges will be processed as a refund. You will need to return the item for a refund and receive a credit code to place a new order for your replacement item.

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When you receive your order, please thoroughly inspect all products as we cannot accept exchange more than 14 days after the date of purchase.

Please initiate your exchange request as promptly as possible once you have received your item. In order to initiate an exchange,

Send us an email/enquiry via our exchange claim form and await our response:

• Your name and email address

• Your order number and the item/s purchased

• The reason for your refund request

• ​Photo of original invoice

• Photos of the item/s, if applicable

Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit)

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We do not cover the postage fee for returning items.